GunsBet Privacy Policy

At GunsBet, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play, or otherwise interact with our platform at gunsbet.com. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your own data. By creating an account with GunsBet, you confirm that you have read and understood this policy and consent to the practices described below.

Who We Are

Our casino is operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We operate under an e-gaming licence issued by the Tobique Gaming Commission (licence No. 0000002). If you have a dispute with us that cannot be resolved directly, you may refer the matter to EGIS, an alternative dispute resolution provider operating under Tobique Gaming Commission regulations, reachable at [email protected], with any arbitration conducted in Costa Rica.

Information We Collect

When you register a GunsBet casino account or continue using our services, we collect several categories of information in order to provide, secure, and improve our platform.

• We collect identity information, including your full name, date of birth, address, and nationality, submitted during registration and verification.
• We collect contact details such as your email address and phone number, which we use to communicate with you and for account recovery.
• We collect financial information related to your deposits and withdrawals, including payment method details, transaction history, and currency preferences.
• We collect verification documents, such as a government-issued photo ID, proof of address, and proof of ownership of your payment method, which must be submitted in Latin or Cyrillic script; otherwise, we may require video verification while you hold your ID.
• We collect technical data, including your IP address, device identifiers, browser type, and operating system, which helps us enforce our one-account-per-person, household, IP address, and device policy.
• We collect gameplay and behavioural data, such as the games you play, your betting activity, bonus usage, and session duration.
• We collect communications you send us through live chat, our contact form, or email, including correspondence with [email protected].

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, including your selected locale among our English, German, Finnish, Norwegian, and Canadian-English/French interfaces, and to analyse how our services are used. Further detail is available in our separate Cookie Policy.

How We Use Your Information

We use the data we collect for the following purposes:

• We use your information to create and manage your GunsBet account, verify your identity, and comply with our know-your-customer obligations.
• We use your financial data to process deposits and withdrawals, apply our minimum and maximum transaction limits, and calculate applicable wagering requirements, including the requirement that each deposit be wagered 3x before related funds can be withdrawn.
• We use your contact information to send you service notifications, verification requests, and, where you have opted in, promotional offers such as our welcome bonus, reload bonuses, tournaments, and VIP programme communications.
• We use behavioural and technical data to detect and prevent fraud, bonus abuse, multiple-accounting, and attempts to bypass our geographic restrictions, including through the use of VPNs, which is strictly prohibited and may lead to confiscation of winnings.
• We use your data to enforce restrictions applicable to players from certain jurisdictions and to ensure that players from restricted countries or regions, or players in breach of our terms, are not permitted to access real-money play, withdrawals, or refunds.
• We use data to maintain records as required by our licensing authority and applicable anti-money-laundering regulations.

Legal Basis for Processing

We process your personal data on the basis of your consent, the necessity of processing for the performance of our contract with you, our legitimate interests in operating a secure and compliant platform, and our obligations under applicable gaming and financial regulations.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• We share data with payment providers and processors, including those handling Visa, Mastercard, Skrill, Neteller, Zimpler, Venus Point, MuchBetter, PaysafeCard (processed by Tronabriz Limited), ecoPayz, Sticpay, AstroPay, Siru Mobile, iDebit, Interac, bank transfers, and cryptocurrency transactions converted via the Coinbase Converter.
• We share information with identity verification and anti-fraud service providers to confirm your identity and detect suspicious activity.
• We share data with our game content providers, including Pragmatic Play, Evolution, NetEnt, Playtech, and the many other studios featured in our lobby, strictly to the extent necessary for game functionality and fairness.
• We share data with regulatory bodies, law enforcement, or dispute resolution services such as EGIS, where legally required.
• We share information with our VIP management and customer support teams to deliver personalised service across our seven-tier VIP programme, from Lasso through War Cannon.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory, tax, and accounting obligations, resolve disputes, and enforce our agreements. If you request account closure, we may still retain certain records as required by law or our licence.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Despite these measures, no method of transmission or storage is completely secure, and we encourage you to safeguard your own login credentials and to contact us immediately if you suspect unauthorised use of your account.

International Data Transfers

As our operations and service providers are located in multiple jurisdictions, your data may be transferred outside your country of residence, including to Costa Rica, where our company is registered. We take steps to ensure that any such transfer is conducted with appropriate safeguards in place.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include:

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or request restriction of certain processing activities.
• You may withdraw consent for marketing communications at any time, noting that players from Sweden are not eligible for any bonuses, promotions, VIP programmes, or loyalty point exchanges regardless of consent status.

To exercise any of these rights, please contact our support team at [email protected]. We are available through live chat 24/7/365, and we will respond to your request as promptly as possible.

Children's Privacy

Our services are intended strictly for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close that account and delete the associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, please reach out to our support team at [email protected] or through the contact form on our support page. Our GunsBet casino team is here to help you around the clock.